Human Takeover

Every conversation lives in the unified inbox, visible to your whole team. Any team member can step in and take over a chat at any moment — the AI hands off cleanly and the customer won’t notice the switch.

Per-conversation control

The AI can be paused for an individual conversation without affecting any other conversation. Once paused, replies sent from the inbox go out as the business, not the AI, until the conversation is resumed.

Why it matters

• Sensitive or escalated conversations can be handled personally.
• Team members can correct course mid-conversation if the AI is heading the wrong way.
• Customers always have a path to a real person.