Instagram DM

InboundPilot connects via the official Instagram Graph API (Meta). The AI responds to every inbound Instagram DM instantly — qualifying leads, answering questions from your knowledge base, and alerting your team when a prospect is ready.

Requirements

• An Instagram Business account connected to a Facebook Page. This is Meta’s requirement for the official Instagram Messaging API — standard personal Instagram accounts are not supported.

What happens after connecting

• Every inbound DM is received and answered by the AI in real time.
• The AI asks your configured qualifying questions and uses your knowledge base to answer factual questions.
• Conversations appear in the Unified Inbox alongside all other channels.
• Any team member can take over a conversation from the AI at any time.

FAQ

Does it work with Creator accounts? No — only Instagram Business accounts linked to a Facebook Page, per Meta’s API requirements.

Is this compliant with Instagram’s terms? Yes. InboundPilot uses Meta’s official Graph API exclusively — no scraping, no unofficial automation.