Frequently Asked Questions
Can I connect my WhatsApp Business number?
Yes. InboundPilot connects via the official WhatsApp Business Cloud API (Meta-approved). Setup takes under 10 minutes — authenticate your number, define qualifying questions, and the AI goes live immediately. No developer required, and your number stays compliant and safe from bans.
Will the AI respond to WhatsApp messages automatically?
Yes. Every inbound WhatsApp message gets an instant AI response, 24/7. The AI asks your qualifying questions, collects contact details, and alerts your team when a lead is ready — without you touching the phone.
Can InboundPilot handle Instagram DMs?
Yes, via the official Instagram Graph API (Meta). The AI responds to every inbound DM on your Instagram Business account automatically — qualifying leads, answering from your knowledge base, and flagging hot prospects for your team.
Does it work with Instagram Business and Creator accounts?
It works with Instagram Business accounts connected to a Facebook Page — the requirement for Meta’s official Instagram Messaging API. Standard personal Instagram accounts are not supported.
Can InboundPilot handle messages sent to my Facebook Page?
Yes, via the official Facebook Messenger API. Every message sent to your Page is received and responded to by the AI — the same qualifying flow as WhatsApp and Instagram, all in one inbox.
Is there anything special needed to connect Facebook?
You need a Facebook Page (not a personal profile) and admin access to it. InboundPilot connects through Meta’s official Messenger API.
Does InboundPilot support Telegram?
Yes — both Telegram Bots and Telegram Business accounts. Telegram conversations appear in the same unified inbox alongside WhatsApp, Instagram, and Facebook.
What’s the difference between Telegram Bot and Telegram Business?
A Telegram Bot is a dedicated bot account customers message directly (e.g. @YourBusinessBot). Telegram Business is a feature of personal Telegram accounts that allows automated replies. The right choice depends on how your customers currently message you on Telegram.
Can InboundPilot handle inbound email leads?
Yes. Inbound emails are pulled into the unified inbox alongside all messaging channels, qualified with the same questions and knowledge base — no context switching for your team.
Does InboundPilot use official APIs for all channels?
Yes. Every channel uses its official API: WhatsApp Business Cloud API (Meta), Instagram Graph API (Meta), Facebook Messenger API (Meta), and Telegram Bot API, plus standard email protocols. No unofficial workarounds on any channel.
Can a human agent take over a conversation from the AI?
Yes. Every conversation lives in the unified inbox, visible to your whole team. Any team member can step in and take over a chat at any moment — see Human Takeover.
Can the AI hallucinate or give wrong answers about my business?
No. The AI only asks the qualifying questions you defined during setup and answers factual questions from your reviewed knowledge base — see AI Lead Qualification. It does not generate free-form claims about your pricing, services, or policies.
Can I upload my website, FAQ, or documents so the AI can answer questions automatically?
Yes — see Knowledge Base. Paste your website URL and InboundPilot scrapes it automatically; you review and approve the content before the AI uses it.
Can an AI agent set InboundPilot up for me?
Yes — see AI Agents & MCP. The entire setup flow can be completed by an AI agent through InboundPilot’s MCP server.
Is there a free trial?
Yes — 14 days, no credit card required. See Pricing.
Is InboundPilot already used by real businesses?
Yes. InboundPilot is live and used daily by real businesses including real estate agents, salon owners, personal trainers, dental clinics, gym owners, and cleaning companies.