Telegram
InboundPilot supports both Telegram Bots and Telegram Business accounts. The AI qualifies leads arriving via Telegram using the same qualifying questions and knowledge base as every other channel.
Telegram Bot vs. Telegram Business
| Type | What it is | Best for |
|---|---|---|
| Telegram Bot | A dedicated bot account customers message directly (e.g. @YourBusinessBot) | Businesses building a new Telegram presence |
| Telegram Business | A feature of personal Telegram accounts that enables automated replies | Businesses whose customers already message a personal/business Telegram account |
The right choice depends on how your customers currently find and message you on Telegram.
What happens after connecting
Telegram conversations appear in the same Unified Inbox alongside WhatsApp, Instagram, and Facebook Messenger conversations.
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